FAQ

FREQUENTLY ASKED QUESTIONS

What services does PacificWay offer?
  • Sea freight: Full-container loads (FCL) and less-than-container loads (LCL)
  • Air freight
  • Road transportation
  • Documentation assistance
  • Insurance
  • Risk assessment, consultation and licensing enquiries
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Where does PacificWay operate?

We are based in Paarl and can facilitate import and export from and to Cape Town, Durban, Port Elizabeth and Ngqura. For air freight we operate to and from any international airport, namely Cape Town International Airport and OR Tambo International Airport.

How can I request a freight quote?

You can request a quote by contacting our customer service team through our website, phone, or email. We will need details about your shipment to provide an accurate estimate.

What types of cargo does PacificWay transport?

We transport various types of cargo, including general goods, hazardous materials, perishables, oversized items, and more. We also ship in various methods such as full-container load (FCL), less-than-container load (LCL), dry bulk cargo, liquid bulk cargo, break bulk cargo and roll-on/roll-off shipping.

Do you offer express or expedited shipping services?

Yes, we offer expedited shipping options for time-sensitive cargo. Please contact us for more details.

How can I track my shipment with PacificWay?

You can track your shipment through us. We will also provide you with continuous updates on the progress of your shipment.

What is the average transit time for shipments with PacificWay?

Transit times vary depending on the destination, shipping method, and other factors. We can provide estimated delivery times when you request a quote.

Do you provide customs clearance services?

Yes, we offer customs clearance services to help ensure your shipments clear customs smoothly.

What safety measures does PacificWay have in place for cargo security?

We have stringent security protocols and monitoring systems to ensure the safety and security of your cargo during transit and while in our warehouses. We also provide an insurance option that we recommend for added peace of mind.

Can I store my goods in PacificWay's warehouse facilities?

Yes, we offer warehouse storage solutions for short-term and long-term needs. Our facilities are secure and, if required, climate-controlled.

What documentation do I need for international shipments?

The required documentation varies by country and type of cargo. We will assist you in preparing all necessary paperwork, including customs documentation.

How do I report a problem with my shipment, such as damage or loss?

If you encounter any issues with your shipment, please get in touch with our customer service team immediately. We will initiate an investigation and work to resolve the problem.

Does PacificWay offer insurance for cargo?

Yes, we offer cargo insurance options to protect your shipments during transit. Please inquire about our insurance offerings when requesting a quote.

What makes PacificWay stand out from other logistics companies?

PacificWay is known for our reliability, efficiency, expertise, and customer-focused approach. We prioritise safety, timeliness, and cost-effectiveness in all our logistics solutions. We have many years of logistics experience and a wide global reach.

How can I get in touch with PacificWay's customer support?

You can reach our customer support team through the contact information provided on our website.

Can you assist with NRCS?

Yes, we offer solutions with NRCS. Please contact us for more details.

Do you assist with LOA?

Yes, we can assist you with LOA. Please contact us for more details.

Could you assist with risk management of payment?

Yes, we can assist you with risk management. Please contact us for more details.

Could you assist with testing procedures for commodities?

Yes, we offer testing solutions of commodities through registered and recognised partners.

What are included in our rates?

Our export or import estimates clearly state all that is included and excluded. It will depend on the needs of our client. We pride ourselves on transparent communication that leaves no nasty surprises. Please contact us for an estimate.

Will there be any costs at destination to consider?

It depends if the cargo is exported or imported, but we will be able to provide an accurate estimate. You are more than welcome to contact us.

Are there any additional charges that one should be aware of?

There are many factors to be taken into consideration, which can increase your expenditure. These expenses depend upon factors such as destination, seasonality, freight being forwarded, and other details that are oftentimes beyond your control. An experienced freight forwarder will be aware of these additional charges and update you on these matters.

How quickly can I get a quote?

Times may vary depending on many different factors. However, PacificWay prides ourselves in our customer-centric approach, and most estimates can be expected within two days. Please contact us to get an estimate.

Are you a registered clearing agent?

Yes, we are a licensed clearing agent. You are welcome to contact us with your requirements.

If I need to ship by or cargo to arrive by a certain date, what are my best options?

If you have urgent cargo, please communicate that to us immediately to plan accordingly. You are most welcome to contact us and we will assist you swiftly.

Are there any special requirements to be met at the destination?

Import requirements vary between destinations, even for the same commodity. The freight forwarder you appoint should be aware of these details so that you can prepare for matters beforehand, such as obtaining a special license or making necessary arrangements for additional required documents.

What is transhipment?

Transhipment is the act of off-loading a container from one ship and loading it onto another. This only happens if the route requested is not available directly, and we will inform you of this. Please contact us for routing enquiries.

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